Customer Service Representative


The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales.

Job Requirements
Customer Experience

  • Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
  • Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner
  • Ensure the customer area is professional and inviting in appearance.
  • Ensure customer problems are handled appropriately, escalating issues when necessary.
  • Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations

Develop and Manage the Team / Teamwork

  • Contribute to a positive working environment
  • Actively participate in the performance management process
  • Meet professional/personal development objectives by utilizing learning maps
  • Actively participate in regular meetings and coaching sessions

Business Results

Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services. Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals. Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners. Contribute to the timely and accurate completion of branch administration work

Internal Practices & Processes

  • Contribute to the branch objective for Operational Excellence
  • Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
  • Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis
  • Ensure necessary due diligence to support the accuracy of all customer transactions

Additional Information

It is understood that you will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team.


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

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Post Office Assistant – Term

If you have ambition, talent and drive, consider a fast-moving career with Canada Post. We are currently seeking an on-call Post Office Assistant who will use a customer-focused approach when providing counter services to customers.

Note: The ideal candidate should reside in the community. Applicants outside the community in which the Post Office is located may be considered as needed.

The successful candidate will Sell postal products and service to the business community and public Sort, distribute and process mail into appropriate classifications. Provide customers with information and forms Address delivery and service difficulties to resolve problems thoroughly and quickly

Job requirements (Education and Work experience) High school or provincial equivalency and/or experience in business administration
Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions
Understanding of general or post office accounting systems.
Physically fit to lift mail containers of up to 50 lb, push or pull boxes, sort mail and stand for extended periods of time
Flexibility to be available for temporary, on-call work

As part of the selection process selected candidates will be required to complete a security screening process

Notice to Applicants: In order for Canada Post Human Resources to invite applicants for interviews, please ensure Email Communication Consent preferences are set to allow emails. Consent may be found in the career profile. Applicants should check email junk/spam folders regularly as Canada Post communicates with applicants via email.

Our Leadership Behaviours and Corporate Values Decision Making – A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation’s best interests.
Accountability – An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
Business Orientation – A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
Execution – A focused and self motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
Leading People – A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.

Other information about this job: CANDIDATES WILL BE REQUIRED TO PROVIDE:
A character reference letter

Canada Post offers Competitive pay
Potential for permanent opportunities
A strong community of employees: Our employees drive innovation and ensure that our business continues to evolve to meet our customers’ changing needs
The satisfaction of a job well done: You’ll be part of a winning team that touches the lives of millions

Careers that deliver If you’re ready to make a difference and discover your full potential, Canada Post delivers a variety of exciting and challenging career opportunities across the country. As one of Canada’s largest employers we’re committed to attracting, retaining and developing a winning team to meet the evolving needs of Canadians and secure our future.

Canada Post is committed to employment equity and encourages applications from women, Aboriginal people, persons with disabilities and visible minorities.

The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.

If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.

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Data Entry/Systems Administrator

Company: Bain & Company
Location: Toronto, ON

When the leaders of the world’s largest, fastest-growing companies look forhelp with their most complex challenges, they call Bain & Company. Today,we are at the top of our field, helping organizations—many of which arebrands you’re familiar with—create change.

Under direction of the Manager we are looking for someone to roll up theirsleeves and take ownership of this project which involves reviewing andstandardising documentation and systems across the five branches.

The role is varied and will incorporate:

  •     Standardisation of company templates and file structure
  •     Assist in the rollout of a safety database
  •     Preparation of ISO documentation
  •     Document control
  •     Effectively communicating with internal and external parties

Skills and attributes required:

  •     Strong computer and data entry skills
  •     Great organisational and time management skills
  •     Can display accuracy and attention to detail
  •     An enthusiastic and results driven attitude
  •     Effective communication skills with a positive can-do attitude
  •     Down to earth and friendly personality

This is a fantastic opportunity for a University Graduate to gain work experience or someone that is familiar with databases and document control.

If you are wanting to be part of a professional and supportive team, working for a company with family values, and you believe that you have the appropriate skills, experience and attitude, we would love to hear from you.

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Administrative Assistant

$22.50 an hour – Full-time, Permanent
Job requirements Languages English

Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Operating Systems and Software Google Docs

Experience 3 years to less than 5 years

Area of Work Experience Immigration

Business Equipment and Computer Applications MS Access; MS Excel; MS PowerPoint; MS Windows; MS Word; MS Office

Additional Skills Supervise other workers; Train other workers

Area of Specialization Reports and records; Financial statements; Charts, tables, graphs and diagrams; Forms and records

Technical Terminology Legal; Financial; Business

Specific Skills Type and proofread correspondence, forms and other documents; Compile data, statistics and other information; Open and distribute regular and electronic incoming mail and other material and co-ordinate the flow of information

Security and Safety Bondable

Transportation/Travel Information Willing to travel; Public transportation is available

Work Conditions and Physical Capabilities Fast-paced environment; Work under pressure; Attention to detail; Tight deadlines

Work Location Information Willing to relocate

Personal Suitability Accurate; Team player; Excellent oral communication; Excellent written communication; Client focus; Reliability; Organized; Ability to multitask

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